Who can receive emails if they are classified as Marketing Suspended?

When a recipient is classified as Marketing Suspended in Marketo, it signifies that they have opted out of marketing communications or have been designated as such due to their engagement preferences. However, they may still receive operational emails, which are essential for providing important information about their account, services, or transactions.

Operational emails typically include notifications like account updates, billing statements, or transactional messages that are necessary for the user to receive regardless of their marketing preferences. This distinction is crucial as it aligns with compliance regulations and best practices for maintaining open lines of communication regarding necessary information, while respecting the recipient's desire to opt out of promotional messaging.

In contrast, other email types, especially promotional ones, would not be sent to recipients classified as Marketing Suspended, as these emails are intended for those who have consented to marketing communications. This ensures that recipients maintain control over the types of messages they receive based on their stated preferences.